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Privacy Policy

Effective Date: September 30, 2026

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At Quality First Mobile Service, we provide on-demand mobile mechanic services for semi-trucks. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website at www.q1st.net or utilize our breakdown and repair services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting emergency breakdown dispatch, scheduling service, or contacting us through our website web forms, phone, or text messaging. This information includes:

  • Contact Details: First and last name, phone number, email address, and billing address.

  • Service Details: Breakdown location, vehicle type (Semi or RV), vehicle make/model, and nature of the issue.

  • Payment Information: Credit/debit card details (processed securely via PCI-compliant payment processors).

2. How Personal Information Is Used

We use the collected personal information strictly for essential business operations, including:

  • Dispatching mobile mechanic technicians to your breakdown location.

  • Providing real-time job status, technician updates, and service notifications via phone or text (SMS).

  • Processing payments, invoicing, and managing receipts.

  • Responding to customer service inquiries and support requests.

3. Sharing Personal Information

We value your trust. We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers necessary to fulfill your service request (such as secure credit card processors or direct dispatch mechanics).

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SMS Consent Protection:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS consent and phone numbers are not shared with third parties or affiliates under any circumstances.

4. Accessibility

This Privacy Policy is accessible at all times in the footer of every page on our website at www.q1st.net/privacy-policy, as well as linked adjacent to all online web forms where phone numbers or consent are collected.

SMS Terms of Service

1. Types of Messages

When you provide your phone number, submit a web contact form, or request mobile repair services, you consent to receive transactional and operational SMS text messages. These messages include:

  • Service dispatch updates and technician arrival times.

  • Breakdown assessment alerts and job quotes.

  • Payment confirmation and account/service notifications.

2. Message Frequency & Rates

  • Messaging frequency may vary depending on the status of your repair job, breakdown service requests, or account activity.

  • Message and data rates may apply for any messages sent to you from us and to us from you. Check with your mobile carrier for details regarding your text and data plan.

3. How to Opt Out

  • You can cancel the SMS service at any time. To opt out at any time, text STOP. After texting STOP, you will receive a single confirmation text confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you re-subscribe.

4. Customer Support & Assistance

  • For assistance, text HELP or visit our website at www.q1st.net. You may also reach out directly to our customer support team at 888-882-1441

5. Links

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